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Grand Hyatt Atlanta (Buckhead)
3300 Peachtree Road NE Atlanta, GA 30305, USA

(Deadline for conference registration was August 1.  THERE WILL BE NO ON-SITE REGISTRATION OR MEAL PAYMENTS)
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Friday, August 11 • 3:00pm - 5:00pm
Removing the Barriers: How Implementing Change Improved User Services and Collection Use Through Library Assessment

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This poster presentation provides an overview of how implementing change, repurposing space and relocating the DVD collection to a new area on the first floor of the library increased usage statistics.  Technical Services conducted a Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis to assess the DVD collection usage statistics.  The data collected and evaluated indicated that DVD titles were not circulating as expected.  Technical Services implemented a project plan designed to improve user access to the collection.  The decision to relocate the DVD collection from behind the circulation desk into an open area on the first floor improved user services, patron access, and usage. 


Beverly D. Charlot

Coordinator of Technical Services, Delaware State University
Assessment, improving library services, technical services staff workflow procedures, staff development and library technology.

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