Dorothy Hargett is a Librarian and Head of Access Services, at Regent University Library in Virginia Beach, VA. As the Head of Access Services she is responsible for providing leadership and overseeing all aspects of the management and functions of the Circulation and Interlibrary Loan departments. Dorothy is passionate about customer service and effective leadership in the workplace, which has provided her the opportunity to present at various venues on these topics. She obtained a M.L.I.S. degree from the University of Tennessee-Knoxville, and a M.A. in Human Services Counseling from Regent University.